At Zahab, we aim to give you a seamless online shopping experience. Please ensure that you have read the following terms and conditions prior to using Zahab; they set out what you can expect from us and the terms on which you agree to be bound as and when you place your order.
1. BECOMING A CUSTOMER
1.1 To place an order with us, you must be over 18 years of age, require delivery in our coverage area and have a credit or debit card acceptable to us in your name.
1.2 We reserve the right to decline any order or to suspend your Account with us at our discretion.
1.3 Our Terms and Conditions will apply when you place your order.
2. YOUR ACCOUNT
2.1 If you wish, you may set up an online account with us to make each visit to our website easier. If you do this, you will be given a username and a password to use each time you place an order with us.
2.2 You are responsible for all activity on your account. You should ensure that your username and password are known only to you and that access to your computer is restricted to prevent any unauthorised use of your account. You must inform us immediately if you believe your password has become known to anybody else or has been or may be used in an unauthorised manner.
2.3 Please ensure that the information you provide us with is correct and up to date and notify us as soon as possible of any changes.
2.5 We store your personal information as long as you remain registered customer on the website.
3.1 This website is operated by Zahab. Once you have placed an order on the website we will confirm your order by sending an email to the email address you have provided. This email will list all products you have ordered, the price and delivery details. This is not an acceptance by us. A legally binding contract will only arise once we have completed delivery of the goods to you.
3.2 If you have entered an incorrect email address and receive no email purchase confirmation and/or any other details are incorrect then the onus is on you to contact us to amend your details and we can not be held responsible for the entering of incorrect information or your email service provider spam filtration.
4. AMENDING OR CANCELLING THE CONTRACT
4.1 As we dispatch your item/s within 2-3 days dependant on when you place your order, we give our customers a 1 hour window from the time you’ve placed your order to either amend or cancel your order.
4.2 Should you wish to cancel your order after the cut off time but prior to delivery, we may charge you in full for an amount equal to the value of your order, including any delivery cost.
4.3 Any cancellation must be sent to us by email to firstname.lastname@example.org within the 1 hour cut-off period with your order number and delivery address.
4.4 Where you order goods that are unavailable for any reason, we shall notify you and we will either send a replacement product with your order, or organise a full refund or a voucher.
5. PRICE AND DELIVERY CHARGES
5.1 The price of the goods will be as quoted on the website at the time you confirm your order by clicking “Checkout” and will be inclusive of VAT (if applicable) or any other tax and, subject to paragraphs 5.2 and 6 below, delivery.
5.2 The delivery charge applying to your order shall be set out at the time you checkout.
5.3 If you amend your order prior to the cut off time to increase the quantity of items already ordered, the price charged for the additional items will be the price quoted at the time you made the original order. If, however, you are adding new items to your order, the price charged will be the price quoted at the time you amend the order. The delivery charge shall be amended and applied in accordance with paragraph 5.2.
5.4 We will debit the total cost of your order, including any delivery charge or packaging cost that may be applied, from your debit or credit card at the time you place your order.
6.1 We will always aim to deliver your order within the stated timeframe given to you when placing your order.
6.2 As the items we supply are Perishable, the responsibility lies with the customer to ensure that the parcel is accepted on the day of delivery. If an attempt was made to deliver and was failed due to nobody being present at the primary delivery address, then the responsibility and liability for the loss of goods lies with the customer, in this respect no claim can be made against Zahab.
6.3 If nobody is available at the primary delivery address (nominated by you at the time you place your order) to take delivery of the order, we will leave notification of where the item is available for you to collect from (e.g: neighbour, local post office etc.).
6.4 Our deliveries are made with “signature required”. In the event that nobody is available to take delivery of your order at your primary delivery address or you ask us to leave your goods unattended at a secure place, Zahab expressly disclaims all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering or contamination, however caused.
6.5 If your delivery is refused or not accepted at a recipient’s address, we can not take responsibility for this and can not offer a free replacement box.
6.6 If your primary delivery address is in The Highlands, Islands of Scotland (postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE), Northern Island, Isle of Man & Isles of Scilly (postcodes BT, IM, TR21-25) then please contact us directly as these addresses are subject to a surcharge upon delivery. Unfortunately we are unable to deliver to the Channel Islands.
6.7 On deliveries there may be an additional courier charge per additional parcel for order consignments of 2 or more parcels.
6.8 Events outside our control, for example, extreme weather conditions, may occasionally mean we are unable to deliver your goods at the time agreed. In these circumstances, we will contact you as early as possible to rearrange the delivery time. In such an event, our liability to you shall be limited to the price of the goods ordered and the cost of delivery.
7. IF YOU ARE DISSATISFIED
7.1 We are committed to offering you the very best service and the very best truffle eye drops and we guarantee the quality of all goods you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly.
7.2 Complaints in respect of service will be reviewed by our customer services team and we promise to respond to you within 1 working day whenever possible.
7.3 Complaints in respect of the quality of the goods you receive will be forwarded to the head of our production department for review. Please therefore retain the product for review, and we promise to respond to you within 1 working day whenever possible with our findings.
7.4 Unfortunately, as our products are perishable we are unable to accept the return of any produce delivered to you. However, if the goods you have ordered do not meet your reasonable satisfaction, we may, in our absolute discretion, send you a Zahab voucher to compensate for the items that had not met your expectations within 3 working days of a complaint being received.
7.5 You can also delete your account, which will delete all the personal information about you, from delete account
8. WHAT WE WILL NOT BE LIABLE FOR
8.1 We will not be liable for any indirect or consequential loss or damage of loss of profits arising out of our supply or failure to supply the goods to you.
8.2 We at Zahab produce pure truffle extract (juice) which is 100% natural and free from any additives or preservatives. We use professional methods of extraction in a laboratory with our main goal to revive this prophetic tradition amongst the people, and benefit our brothers and sisters by making the truffle extract accessible for the people. We are not medical experts and cannot provide any medical guidance regarding the truffle extract and/or eye conditions. Any guidance for usage provided by us is a result of feedback provided to us from our customers over the years.
8.3 We accept no responsibility or liability for the poor storage of the product or use of, and/or any side-effects that may occur as a result of using the Zahab truffle extract.
8.4 If any side effect or allergic reaction occurs as a result of using the product, you should stop using the product immediately and seek medical attention.
8.5 The goods are sold to you on the basis that you are a consumer therefore we will not be liable for any special losses that you might suffer using, distribution or reselling the goods as part of a business.
8.6 We shall not be liable for goods once they have been delivered to the address or secure place stated in your order.
8.7 Our packaging is designed to ensure our produce reaches you in perfect condition but it is your responsibility to ensure that all perishable goods are refrigerated as soon as possible upon receipt. Further, if you or a third party moves, transports or delivers the goods to any other address following our delivery, we shall not be liable for anything that that third party might do to the goods or any subsequent deterioration in the produce
8.8 Please note that we will do our best to ensure that access to our website is uninterrupted and that transmission are error-free but, given the nature of the internet, this is not something that we are able to guarantee. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance or improvements. We will keep such occasions to a minimum and endeavour to restore full access as soon as we can.
9. ACCOUNT DELETION
9.1 You can delete your account anytime by clicing on delete button in the account dashboard.
9.2 After You click on the delete account, all Your personal details get deleted except your email. But, for the ordered placed from Your account, all the details required to process that order will remain for historical records of the payments. It will take a period of one month for your personal information to be completely removed from our backup data of the website.
10.1 These terms and conditions set out the entire agreement between us. Any failure by us to enforce any of our rights under this Agreement shall not prejudice our entitlement to rely on any of our rights in the future.
10.2 We shall not be liable for delays or failures to perform our obligations if that delay of failure arises from events beyond our reasonable control.
10.3 We reserve the right to change our website, policies and terms and conditions at any time but this shall not affect the terms and conditions prevailing at the time you make a purchase.
10.4 Whilst we take the utmost care to ensure that all product descriptions, images, information and prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions. Colour and shape may vary from those shown on the website.
10.5 This Agreement is governed by the laws of England and Wales and both parties hereby submit to the exclusive jurisdiction of the English courts.